—Good morning! Room reservations, may I help you?
—Yes, I'd like to reserve a room.
—Thank you, sir. For which date and how many person will there be in your party?
—From April,16th to 20th. Just my wife and myself.
—From April, 16th to 20th. And which kind of room would you prefer, sir?
—A twin, please.
—Could you hold the line please. I will check our room availability. Thank you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right?
—OK, I'll take it.
—Thank you, sir. May I have your name and phone number, please?
—Sure, my name is Aron Johnson. My phone number is 32425827.
—Mr. Aron Johnson. Phone number is 3242 5827. Excuse me, how do you spell your first name?
—It's double A-r-o-n.
—Double A-r-o-n. Thank you Mr. Johnson. May I know your arrival time on April, 16th.
—Mr. Johnson. For the unguaranteed reservation, we can only hold the room by 6pm. Because it is the peak season now. If you make the guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
—Fine, do you accept American express?
—Yes, may I know the number?
—Thank you Mr. Johnson. You've made guaranteed reservation in Guozhou Hotel. From April,16th to 20th for five nights. If you can't arrive at scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you.