Unit 3 Reception 登记入住 经典对话 C=Front Office Clerk 前台服务员 G=Guest 顾客 C: Good afternoon. Welcome to XX hotel. May I help you? 下午好！欢迎光临XX酒店。能为您效劳吗？ G: Yes, I'd like check-in, please. 我要登记住宿。 C: Certainly, Sir. May I have your name, please? 好的，先生。
常用句型百宝箱：一、 顾客投诉问题：1. Here is not hot water. There is no water boiler. 没有热水，没有煮水器。2. The room is mess. The room is too noisy. 房间一团糟，房间太吵了。3. The window curtains are full of d不如去领取一节试听课体验一下吧(试听课领取网址：www.acadsoc.com.cnust. 窗帘积满了尘。4. The pillowcase is stain
(C= Cashier G=Guest)
C: Good morning, sir. May I help you?
G: Yes, I'd like to check out.
C: Certainly sir. May I have your room key, please?
G: Sure, here it is. C: Just a moment, please. I'll draw up your bill for you.
Receptionist: Here is your room, Mr. Johnson. After you.
Guest: Thank you.
Receptionist: Shall I drop the curtain for you?
Guest: OK, Thank you. By the way, do you know the room services available?
Receptionist: It's available 24 hours
Unit 3 Cleaning the room 客户清理服务
Housekeeping, may I come in?
Come on in ,please.
Good evening, Ma'am. May I do your room now?
Sure. Could you tidy up the bathroom first? I've just taken a bus, and it's quite a mess.
Unit 4 Laundry Service 客房洗衣服务
Ⅲ. 经典对话 R=Room Attendant G=Guest
R: Housekeeping. May I collect your laudry?
G: Yes, it's in the laundry bag.
R: Thank you, ma'am. Is the laundry form in the
G: Yes, by the way, how long does it take for d
Unit 5 Room Service 客房送餐服务
A:Good morning,room service.May I help you?
B:I'd like to have a meal in my room.
A:Certainly Sir. We offer two types of breakfast,American and Continental.Which one would you prefer?
B:What does Continental break
Unit 7 Emergency
A:I have a bad stomack-ach, may be I had too much sea food.
B:Shall I call a doctor for you?
A:Yes,please do it and make it quick.
B:By the way Sir, may I have your room number?
B:I see Sir, before the doc
(C= Reservation Clerk G=Guest)
C: Good afternoon. Flower Restaurant. May I help you?
G: I’d like to reserve a table for the dinner on Valentine's Day, please.
C: Certainly, sir. For how many people, please?
G: Two, my wife and I. C: At what
四. 经典对话 (H= Hostess G=Guest)
H: Good evening, sir. Welcome to Amazon Restaurant. How many persons, please?
G: A table for two, please.
H: Certainly, sir. How about th分享阿卡索的免费试听课，可以去试听试听：www.acadsoc.com.cne table by the window? You may enjoy the beautif
(W= waitress女服务员 G=Guest)
W: May I take your order now, sir?
G: Ur..., I don't know much about Chinese food, can you recommend something?
W: Certainly. How about Cabbage in Oyster sauce? It's tender and tasty.
G: Good, I'll take i
R:Excuse me,sir.Did you remember to return your key?
G:Oh,I'm sorry!I almost forgot. Here you are.
Thanks for all your help.
By the way, you were all so kind to me and my family.
G:Could I ask for your help in arranging a taxi for me tomorrow?
R:Certainly ...Where would you like to go?
G:I need to go to Beijing tomorrow.
R:Is that just one way or will you be needing the taxi all
To the Airport
G:I need to go to the airport very early tomorrow morning.
Could you arrange a taxi for me in advance?
I'm afraid I won't be able to find one on the street at 6:00 i分享阿卡索的免费试听课，可以去试听试听：www
A Burnt out Light Bulb
G:One of my light bulbs is burnt out.
G:It's over the mirror in the bathroom.
R:I'll ask the Maintenance Department to send s
G:I'm having a problem with my TV.
R:What seems to be the problem?
G:I can't get the satellite signal.
R:I'll inform the Maintenance Department immediately.
171．I'm going to Tianjln early tomorrow morning．
172．So I would like to request an early morning call．
173．At what time would you like us to call you tomorrow morning？
174．But I have to be at the confe
156．I'd like to have my hair cut．
157． How do you want it？
158．Just a trim，and cut the sides fairly short，but not so much at the back．
159．Nothing off the top？
160．Well，a little off the top．
142．There seems to be something wrong with the toilet．
143．We'll send someone to repair it immediately．
144．What's the trouble？
145．The toilet doesn't flush．
146．Let me see．Oh，it
128．Can you change the room for me？ It's too noisy．
129．My wife was woken up several times by the noise the baggage elevator made．
130．She said it was too much for her．
131．I'm awfully sor
114．Excuse me．Have you any laundry？
115．The laundry man is here to collect it．
116．If you have any，please just leave it in the laundry bag behind the bathroom door．
117．Please tell us or notify in t
99．Housekeeping．May I come in？
100．When would you like me to do your room，sir？
101．You can do it now if you like．
102．I would like you to go and get me a flask of hot water．
59．Is this everything， sir？
60．Here's the light switch．
61．Here's the closet and there's the bathroom．
62． Will there be anything else， sir？
63． Well，if you need anything else，please 一对一
86．Madam．What can I do for you？
87．I'm looking for a man whose name is John．
88．Could you tell me his room number， please？
89．I suppose it is 735．
90．By the way， please show me where the l
72．Is there any place in the hotel where we can amuse our－selves？
73．If you want to take a walk， you can go to the garden．
74．There is a recreation centre on the ground floor．
75． You can play billiards，table tennis，bri